Terms & Conditions – Hillside Escape Glamping

This website is operated by Hillside Escape Glamping. Throughout the site, the terms “we”, “us”, and “our” refer to Hillside Escape Glamping. By accessing our website or booking a stay with us, you agree to be bound by the following Terms & Conditions.

Please read these Terms carefully before using our website or services. If you do not agree with any part of these Terms, you may not access the website or use our services.

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE BOOKINGS

By agreeing to these Terms, you confirm that you are at least 18 years of age or have permission from a parent or guardian.

You may not use our services for any unlawful or unauthorized purpose or violate any applicable laws.

Any misuse of the website, including transmitting harmful software or attempting unauthorized access, may result in immediate termination of services.

SECTION 2 – GENERAL CONDITIONS

Check-In & Check-Out

  • Check-In Time: 12:00 PM
  • Check-Out Time: 11:00 AM

Children Policy

  • Children of all ages are welcome.
  • Children aged 12 years and above will be considered adults for booking purposes.

Extra Bed

  • Extra bed charges: ₹1500 per night.

Property Rules

  • Smoking is strictly prohibited inside the accommodation.
  • Pets are not allowed.
  • Guests are expected to maintain respectful behavior and avoid causing disturbance to other guests or neighboring properties.

We reserve the right to refuse service to anyone for inappropriate behavior, violation of property rules, or safety concerns.

SECTION 3 – ACCURACY OF INFORMATION

We strive to ensure all information on our website is accurate and up to date. However, we do not guarantee that all descriptions, prices, availability, or other content are always complete, current, or error-free.

Any reliance on information provided on this website is at your own risk.

SECTION 4 – PRICES & SERVICE MODIFICATIONS

Prices for accommodations and services may change without prior notice.

We reserve the right to modify, suspend, or discontinue any service or booking option at any time without liability.

SECTION 5 – ACCOMMODATION & SERVICES

All accommodations displayed on our website are subject to availability.

Images shown on the website are for representation purposes only. Actual room views, interiors, or surroundings may vary slightly.

We reserve the right to limit or refuse bookings at our discretion.

SECTION 6 – BILLING & ACCOUNT INFORMATION

You agree to provide accurate and complete booking information including contact details and payment information.

We reserve the right to refuse or cancel bookings suspected of fraudulent, unauthorized, or unlawful activity.

SECTION 7 – CANCELLATION & PREPAYMENT

  • Cancellation or amendment requests must be informed via phone or email.
  • If cancellation notice is received at least 7 days prior to arrival, no cancellation charges will apply.
  • No refund will be provided for cancellations made less than 7 days before arrival.
  • Early departures, unexpected check-outs, or no-shows will be charged in full.

SECTION 8 – THIRD-PARTY TOOLS & LINKS

Our website may include links or integrations with third-party services such as payment gateways or booking platforms.

We are not responsible for the content, policies, or practices of third-party websites or services.

SECTION 9 – USER COMMENTS & FEEDBACK

Any feedback, reviews, suggestions, or comments submitted to us may be used by Hillside Escape Glamping for promotional or operational purposes without restriction.

Users must not submit unlawful, offensive, defamatory, or misleading content.

SECTION 10 – PERSONAL INFORMATION

Valid government-issued ID proof is mandatory for all guests during check-in.

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS & OMISSIONS

Occasionally, there may be typographical errors, inaccuracies, or omissions related to pricing, availability, or descriptions. We reserve the right to correct such errors and cancel bookings if necessary.

SECTION 12 – PROHIBITED USES

Guests and users are prohibited from:

  • Engaging in unlawful activities
  • Damaging property
  • Causing disturbance to others
  • Uploading harmful software or malicious content
  • Misusing the website or booking system

Violation of these rules may result in immediate cancellation of booking without refund.

SECTION 13 – DISCLAIMER OF LIABILITY

All services and accommodations are provided “as is” and “as available”.

Hillside Escape Glamping shall not be held liable for:

  • Loss of personal belongings
  • Delays, interruptions, or cancellation caused by weather, natural events, or circumstances beyond our control
  • Injuries, damages, or losses arising during the stay except where required by law

Guests are responsible for their own safety and belongings during their stay.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Hillside Escape Glamping, its owners, employees, and affiliates against any claims, damages, liabilities, or expenses arising from violation of these Terms or misuse of our services.

SECTION 15 – TERMINATION

We reserve the right to terminate or refuse service to anyone who violates these Terms & Conditions.

SECTION 16 – GOVERNING LAW

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes shall fall under the jurisdiction of Tamil Nadu.

SECTION 17 – CHANGES TO TERMS

We reserve the right to update or replace any part of these Terms & Conditions at any time by posting updates on our website.

SECTION 18 – CONTACT INFORMATION

For questions regarding these Terms & Conditions, please contact:

 

Hillside Escape Glamping
Email: hillsideescapeglamping@gmail.com
Phone: +919047222155
Address: Pillaiyar Methu, Bharathi Nagar, Vilpatti, Kodaikanal - 624101